Refund Policy
Except for the exception relating to Arduinos below, if an item arrives broken, damaged, malfunctioning, or if an item(s) is missing from your order, please contact us within 7 days of receiving your order at support@a2delectronics.ca with pictures of the item and packaging, and we will resend the items. If you do not wish to receive a replacement, you may return a broken, damaged or malfunctioning item within 7 days of receipt, in accordance with our Return Policy below.
Under no circumstances will refunds be given for driver-related issues with Arduinos. If you are having problems getting drivers to work, please contact us at support@a2delectronics.ca, and we will try to help resolve the issue. Every Arduino is tested in-house with a modified blink sketch to ensure that every Arduino is functioning properly when it leaves our hands.
Return Policy
Returns are accepted on all unused, working items within 7 days of receiving your items.
If you wish to return any items, please contact us at support@a2delectronics.ca.
All returns will be subject to a 10% restocking fee.
For all returns, the buyer must return the products via the same shipping method they received the products. Buyer will either:
1) return the products at the pickup address (please contact us to arrange a date and time)
OR;
2) pay for return shipping and provide us with a tracking number (required).
Once we receive the item, we will refund your purchase, (minus a 10% restocking fee) via the same method that the order was paid for.
Privacy Policy
The personal information provided to us will not be shared in any way. It will only be used for the purpose for which it was provided.
A2D Electronics does not process credit card payments locally. We use PayPal as the preferred payment gateway because it provides a secure and easy to use way of processing payments.
We use Google Analytics to see how visitors spend their time on the site – which pages they view, and how long they spend on the site – in order to improve the content, product descriptions, and prices, that we provide.
Our site is protected with an SSL security certificate. Visitors can be confident that all information shared with us is safely transmitted.
Shipping
Local pickup is at K1Y 0P9. Once an order is placed, the address will be given to you, and a time set up.
There will be a $0.50 handling and packaging fee added to every order for the packaging materials and time.
Warranties
There are no warranties on any products sold. A2D Electronics does not make any express or
implied warranties or representations with respect to this website, the services, or the products
sold and expressly disclaims all warranties of any kind, express, implied, statutory or otherwise,
including, but not limited to, implied warranties of merchantability, fitness for a particular
purpose, title and non-infringement with regards to the site, the services, and the products. This is due to the nature of this hobby, as things easily break or get destroyed due to user error, it could be as simple as swapping 2 wires.
Inventory and Backorders
Inventory is subject to change at any time.
Some of our products may be bought on backorder, but they may take up to 8 weeks (usually less) to be shipped out. We will make every effort to get them to you quickly. If there are large amounts on backorder, we will order the products via courier to get them more quickly, and ship them out as soon as we can.
Support
There are endless resources online that can help you with any issues you may be having. If you are having a problem, it is likely that there are many other people that have had the same problem. A solution is often available on the internet.
Please search online for solutions first, then contact us if you are having any troubles.
Pricing
All prices are listed in CAD. They are subject to change at any time and without notice.
Limitation of Liability
A2D Electronics’ liability is strictly limited to the purchase price of the products purchased from A2D Electronics (A2D Products).
Under no circumstances shall A2D Electronics be liable to you or any third party for any damages of any kind relating to the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by A2D Electronics, or for any breach of contract or for any claim brought against you by any other party.
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We may revise these terms and conditions at any time and without notice.